Support

The planned support contact for NoirGen Agent QA is [email protected]. Use this address for product, account-access, billing-routing, privacy, security, or data-deletion questions that cannot be handled through the signed-in product paths below.

Emailing support creates a support communication. It does not itself change an account, organization, subscription, entitlement, deletion-request receipt, or other product record.

To help route a request without exposing unnecessary data, include only:

• the email address associated with the account, when relevant;
• the organization name and the product area involved;
• a concise description of the issue and the safe steps needed to reproduce it;
• the approximate date, time, and timezone of the event; and
• a correlation or error identifier shown by the product, if one is available.

Do not send secrets or sensitive authentication material. Do not email passwords, one-time sign-in links, API keys, OAuth secrets, webhook secrets, connector authorization headers, full payment-card details, or private customer content that is not necessary to explain the request.

• Account and organization data deletion: review the data-deletion request process. Signed-in requests start at Settings → Data deletion.
• Subscription and billing management: organization owners should use Plan & billing and the Stripe-hosted Customer Portal when that billing path is configured and available.
• Privacy questions: review the Privacy Policy and then email support if the question remains unresolved.
• Security questions: review the Security page before sending a report.

If a signed-in path is unavailable, email [email protected] with the minimum identifying information needed to locate the issue. Support may need to verify identity or organization authority before discussing or changing account-scoped information.

Send a suspected security issue to [email protected] with a clear subject, the affected product area, a minimal safe reproduction, and the potential impact. Do not include live credentials, unrelated customer information, or destructive proof-of-concept activity.

Do not access another customer's data, degrade service, perform social engineering, or test production systems without written authorization. This draft does not establish a bug bounty, safe-harbor program, severity schedule, or security-response SLA.

Mailbox monitoring and a response target are pending operational confirmation. This draft does not promise a first-response time, continuous availability, resolution deadline, or service-level agreement.

Any future published response target must reflect verified staffing, escalation, and provider operations and must be approved before it is represented as a customer commitment.